Once your order is successfully placed, processing may take up to 2-3 business days, with most orders shipping sooner than that. Once your package leaves our fulfillment center, transit time will vary depending on your location. You will receive an email notification with a link to tracking information once your package ships out.
We offer standard (2-8 business days), rush (2-3 business days) and overnight (if order is placed by noon EST on weekdays) shipping.
For Alaska and Hawaii only standard shipping is available, taking between 6-10 business days. Please note that we cannot ship matches or lighters to Alaska and Hawaii.
We currently ship within the domestic United States. If you have a wholesale request and would like to carry our products in your store outside of the U.S., please reach out to us at firstname.lastname@example.org and we can add you to a list for contact. We are working on offering international shipping
Free standard shipping is available on all orders over $100 at this time. No code is necessary at checkout.
You can find the tracking information for your order under My Account or in your shipping confirmation email once your order has been shipped. Please note that once you receive your tracking confirmation, it may take up to one full business day before seeing any movement on your order.
If you haven’t received your order within 14 business days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
We hope you love your Everology products but if anything did not meet your expectations, please reach out to firstname.lastname@example.org within 30 days of receipt so we can replace, refund, or assist you further. Find out more by going to our Shipping Policy.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.